Refund policy

💰Return and refund policy 💰

Effective Date: November 16, 2025
Applies To: All orders placed on Innofiz.com (USA Only)

✅ 30-Day Return Guarantee
We want you to be 100% satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days from the date of delivery.

📦 Conditions for Returns
To be eligible for a return:

• The item must be unused, undamaged, and in original packaging

• Proof of purchase (order number or receipt) is required

• Certain products (such as personal care items, customized goods, or clearance items) may not be eligible for return

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us

• We recommend using a trackable shipping method to ensure your return reaches us

💵 Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund

• If approved, the refund will be processed to your original payment method within 5–10 business days

• Shipping charges are non-refundable

🔄 Exchanges

• We only replace items if they are defective or damaged

• If you need an exchange for the same product, please contact us before sending your item back

❌ Non-Returnable Items
The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Final sale or clearance items

• Used or damaged items not due to our error

📩 How to Start a Return
To initiate a return, please contact our customer support team:

• 📧 Email: info@innofiz.com

• 📞 Phone: +1 4243948799

• 📍 Address: 865 Market St, San Francisco, CA 94103, United States